Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Current as of January 1, 2026

Deseret First Credit Union ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

Account Information: Name, address, email, phone number, date of birth, Social Security number, and government-issued identification.
Financial Information: Income, employment information, account numbers, and transaction history.
Communication Information: Messages, emails, and other communications you send to us.
Technical Information: IP address, browser type, device information, and cookies when you use our website or mobile app.

2. How We Use Your Information

We use the information we collect to:

Process your applications and provide financial services
Verify your identity and prevent fraud
Communicate with you about your accounts and services
Comply with legal and regulatory requirements
Improve our products, services, and website
Send you marketing communications (with your consent)

3. Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Companies that help us provide services (e.g., payment processors, IT support)
Affiliates: Our affiliated companies for business purposes
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

Encryption of sensitive data in transit and at rest
Multi-factor authentication for account access
Regular security assessments and monitoring
Employee training on data protection
Physical security measures at our facilities

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

5. Your Rights and Choices

You have the right to:

Access and receive a copy of your personal information
Correct inaccurate information
Request deletion of your information (subject to legal requirements)
Opt-out of marketing communications
Limit certain uses and disclosures of your information

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. These help us:

Remember your preferences
Understand how you use our website
Provide personalized content
Analyze website traffic and performance

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

By Mail: Deseret First Credit Union, Attn: Privacy Officer, P.O. Box 555, Salt Lake City, UT 84110
By Phone: (801) 456-8100
By Email: privacy@deseretfirst.com
Online: Contact Form